Support
Last updated: May 2026
How to reach us
Need a hand? The Foundry team is here to help you get the most out of the platform.
- Email support: support@foundrybuilders.com
- Response time: We aim to respond to all support requests within one business day.
- Hours: Monday–Friday, 8:00 AM – 6:00 PM CT
Common topics
- Getting started — setting up your company profile, inviting team members, and creating your first job.
- Billing & subscriptions — managing your plan, updating payment methods, and invoices.
- Client & crew portals — inviting clients to their portal and onboarding field crew.
- Integrations — connecting QuickBooks Online and configuring email delivery.
Before you write in
To help us resolve your issue quickly, please include:
- The email address on your Foundry account
- A description of what you were trying to do
- Any error message you saw (a screenshot helps)
Status & uptime
Checking whether something is down? Visit our status page for the latest platform health information.